StepUp for Ageing Research is a research participation and engagement service, a “one-stop shop” that connects individuals with researchers conducting ageing related research studies. StepUp for Ageing Research is part of StepUp for Research which supports two streams...
Latest news and research outcomes
Category: Volunteer FAQs
What service does the helpdesk offer?
The StepUp for Research helpdesk is a service for people who want to learn more about what we do, have a specific inquiry, want to register over the phone, are having trouble using the online portal, or have an inquiry about a particular study. The helpdesk is run by...
What can I do if I have more questions?
For general questions or comments, please contact us via email at stepup.research@sydney.edu.au. You can also call our helpdesk at 1800-STEP-123 (1800-7837-123). Your suggestions about how StepUp for Ageing Research can improve as a resource for you are always...
Will StepUp for Ageing Research contact me regarding other matters?
Yes, StepUp for Ageing Research may need to contact you from time to time regarding your StepUp for Ageing Research account. Also, because providing a good experience and service is important, StepUp for Ageing Research would like to contact you periodically to ask...
How do I remove myself from StepUp for Ageing Research?
You are free to withdraw your information at any time without giving a reason. (Note: volunteer wishes to withdraw take precedence over those of a proxy.) If you decide you no longer wish to remain on StepUp for Ageing Research, you can do so by changing your account...
Additional questions for persons living with dementia
StepUp for Ageing Research asks about your medical conditions and tests which may be unfamiliar to you. You do not need to answer these questions, but providing this information may help match you to studies. The information provided here may help you. Dementia is...
What if my details change?
You can update your information at any time. You can log in and provide your unique username and password through the website, or call the helpdesk to change your details. If you have registered on the telephone or via post, you will be asked some personal information...
What information do I need to provide?
When you first register you will be asked a few simple questions about yourself or the person you are registering. This includes address, date of birth, details of any diagnosis and brief details of any past major health issues. Once you have registered, you can...
Can I register on behalf of someone else?
Yes, you can register on behalf of one or more persons providing that (1) to the best of your knowledge, the person you have registered has not expressed any reluctance to participate in StepUp for Ageing Research and (2) it is your opinion that registration is in...
How do I create an account?
If you register online, you nominate an email address as your username and then create a password. If you forget your password it can be reset using the ‘forgotten password’ link or by calling the helpdesk for assistance. Passwords can only be changed once every 24...