The StepUp for Research helpdesk is a service for people who want to learn more about what we do, have a specific inquiry, want to register over the phone, are having trouble using the online portal, or have an inquiry about a particular study. The helpdesk is run by a small team of staff and is open from 9am-5pm Monday-Friday. If you call the number 1800-STEP-123 (1800-7837-123) out of hours, you can leave a voicemail and we will get back to you as soon as we can. Please be aware that because we are a small team, if we are experiencing a high volume of calls we may not be able to take your call straight away during business hours. Some inquiries might take us up to two days to respond to. Please be patient while we endeavour to offer the best service possible. You can also send any inquiries to us via email at stepup.research@sydney.edu.au.
